If you need help with your benefits, you can visit YourTexasBenefits.com or call 2-1-1 for assistance. Support services are designed to help you resolve issues quickly without unnecessary office visits.
YourTexasBenefits Customer Support Services
In most cases, applicants do not need to visit an office for an interview when applying for benefits. Telephone interviews are preferred and help speed up the application process.
If you still need in-person assistance, you can:
- Visit YourTexasBenefits.com and select “Find an Office”
- Call 2-1-1 to locate the nearest assistance office
The YourTexasBenefits mobile app also provides convenient access to account information, notices, and updates.
Filing Complaints or Escalating Issues
If you have a complaint or concern regarding your benefits, you can contact support through the following options:
- Call 2-1-1
- Call 1-877-541-7905
For additional support or unresolved issues, you may also:
- Visit the HHSC Ombudsman’s website
- Call the toll-free Ombudsman number: 1-877-787-8999
About Texas Health and Human Services
Texas Health and Human Services Commission (HHSC) consists of multiple agencies responsible for managing health and human service programs across the state. YourTexasBenefits serves as the primary online platform for accessing these services.
Our Commitment to You
YourTexasBenefits is committed to providing reliable and efficient customer support. If you experience any issues or have questions about your benefits, support representatives are available to help resolve concerns as quickly as possible.
Thank you for using YourTexasBenefits.