If you have questions or need assistance related to YourTexasBenefits, support is available through the appropriate Texas Health and Human Services resources. Trained representatives are ready to help you with benefit programs, application issues, and general inquiries.
Civil Rights and Discrimination Concerns
If you wish to report discrimination, file a complaint, or speak with someone regarding civil rights issues, please contact the HHSC Office of Civil Rights.
Office of Civil Rights
Texas Health and Human Services Commission
Address:
701 W. 51st Street, MC W206
Austin, TX 78751
Phone:
1-888-388-6332
1-512-438-4313
Relay Service:
Use your preferred relay service if needed
Customer Service Contact Numbers
For assistance with specific programs, use the following contact details:
Medicaid Customer Service
Phone: 1-800-252-8263
CHIP Call Center
Phone:
1-877-543-7669
1-800-647-6558
CHIP Mailing Address
Texas Health and Human Services
P.O. Box 149024
Austin, TX 78714-9024
Additional Help – Call 2-1-1
You can also call 2-1-1 (toll-free) to get information about health coverage, food assistance, and other Texas benefits.
Hours:
Monday to Friday
8:00 a.m. – 6:00 p.m.
Accessibility & Relay Services
If you are deaf, hard of hearing, or have a speech disability, Texas provides Texas Relay Services for accessible communication.
Texas Relay:
Dial 7-1-1 or 1-800-735-2989
Final Note
For the fastest support, ensure you contact the correct department based on your needs. Using official YourTexasBenefits and HHSC contact channels helps ensure accurate information and timely assistance.
Thank you for contacting YourTexasBenefits.